SMS Management Plan


Committee selection

05/13/2013 - 05/20/2013

5 reference librarians
1 IT support
1 Web development support
1 Library Administration support
1 Research lead (myself)
1 Circulation support

SMS key components

05/21/2013 - 06/04/2013

Conduct a survey with library staff members for components that are needed and wanted with the service, analyze responses and decide on top 5 features that are a must and 5 that are a bonus

SMS scoping & attend Webinars

06/05/2013 - 06/10/2013

Research 5 services, mixture of Open Access platforms and Commercial platforms. Committee selects only those who are able to meet criteria from staff survey.

Committee analyzes and decides on SMS service for 12 month initial review

06/11/2013 - 06/18/2013

Data on services is brought to the table and decision is made by research committee and approved by Library Director to proceed.

Staff & Committee Training

06/19/2013 - 06/28/13

Committee members and participating staff will go through training on selected platform; including modules, report running, best practices, etc.

Start advertising for SMS service on library feeds

6/23/13 - 06/30/2013

Work with web development to create web advertising on Library website. Add icon and information to contact us page. Create a poster to put up at reference and circulation to advertise.

SMS service is live

07/1/13 - 01/1/14

14 days Say Anything blog

12/29/2013 - 01/13/2014

Open up blog for Staff, Faculty and Students to express any faults, opportunities for change and positive feedback from the service.

Second 6 months live

1/1/14 - 7/1/14

Begin monitoring second 6 month period and implement any possible changes that were recommended.

6 month data analysis and committee meeting

01/1/14 - 01/02/14

Committee will meet and review any issues at large and make any recommendations for change.

12 mo. assessment

7/2/14 - 7/10/14

Pull data for 12 month assessment and create report for final decision to keep service. If service was a success we will complete an assessment every 12 months and handle situations as they arise. Monthly meetings will not occur unless viewed as necessary.