10/21/2012 PS Image Issue

Jira Creation to Completion

Jira Creation to Close

10/21/2012 8:10 AM - 10/22/2012 8:49 AM

From issue creation to Brandon's comment that it is working. Not including unrelated VPN issue time.

Non Priority Completion

Non-Priority Time to Complete

10/20/2012 9:45 AM - 10/21/2012 7:45 PM

Time from Ed's initial non-priority email to Jonathan's all clear email.

Priority Completion

Priority Time to Complete

10/21/2012 7:58 AM - 10/21/2012 7:45 PM

Time from Greg's alert that this was a priority to Jonathan's all clear email.

Notice of Priority to Completion

Ed Emails Everyone

10/20/2012 9:45 AM

Ed Ballam: I noticed this problem Friday evening and had hopes it would resolve itself overnight, but there's no difference this A.M. Received this at 9:45 Saturday morning via email.

Greg Leaves Voicemail With Jonathan

10/20/2012 11:00 AM

Jonathan's voicemail was just button pushing sounds.

Greg emails Jonathan

10/21/2012 7:58 AM

Greg Toritto: Was this resolved? 7:58 am 10/21/2012

Jonathan Creates Jira Issue

10/21/2012 8:10 AM

into Jira at 8:10 am. Had only received an email. Sunday 10/21/2012

Jonathan Alerts Group

10/21/2012 8:17 AM

Email to Greg and Ed letting them know that we were going to be looking into the issue: 8:17

Jonathan Texts Brandon

10/21/2012 8:20 AM

I also sent Brandon an text at 8:20 am. Giving him a heads up there was an issue. Sunday 10/21/2012

Jonathan Updates Group

10/21/2012 8:47 AM

Email to Entire team letting them know that we were going to be looking into the issue: 8:47. Sunday 10/21/2012

Frank Calls Jonathan

10/21/2012 8:51 AM

Called and I talked to him on phone at 8:51 am letting him know this had been sent to our team. Sunday 10/21/2012

Jonathan Emails Group All Clear

10/21/2012 7:47 PM

Sent email out to everyone letting them know the issue had been fixed and items were replicating and that those should be back soon.

DEV Milestones

Brandon Posts in Dev Chat

10/21/2012 11:51 AM

cygnus.developers: [brandonbk] Any developers available to look at a bug chip just put in regarding newsfeed images?

Sent at 11:51 AM on Sunday

Justin Palamar Responds in Dev Chat

10/21/2012 12:03 PM

cygnus.developers: [justin.e.palamar] I can tonight but i'm in PA and not near a computer atm

Sent at 12:03 PM on Sunday

Brandon Changes from Order to Oven

10/21/2012 6:49 PM

Brandon Krigbaum made changes - Sunday 6:49 PM
Field Original Value New Value
Status Order [ 10034 ] Oven [ 10031 ]

Josh Comments on Jira Issue

10/21/2012 18:53

Josh Worden added a comment - 10/21/12 13:57 PM
Jonathan Starks can you post an example?

Brandon Called Jonathan With Fix Alert

10/21/2012 7:31 PM

Brandon Krigbaum: Received word this was fixed and items should start replicating both via jira and phone call @ 7:37 pm.

Brandon Updates Jira With Sync Info

10/21/2012 10:30 PM

Brandon Krigbaum: Reported again via gira around 10:30 all images had been copied and should see no more issues with a follow up Monday am.