My son and I called Wendi numerous times and went to the office numerous times. She acted like she didn't care and kept saying that they only had one maintenance man for the whole complex and that he also serviced another one of their properties. During this time, on one of my visits to Wendi's office to complain about the water, I asked her for her superior's contact information. She wrote a name and telephone number down on a post it note. The number was not an operative number. The heating problem was never fixed.