Crisis Calls Requiring Emergency Intervention Depression - Suicide Callback Frequency
Updated Client Specific Personal Health Team Clients, HA activities within these protocols extend to respiratory therapist.
Updated Client Specific for Integrated Health Model Clients: NC activities within these protocols extend to respiratory therapists. Added Productivity as an applicable program.
Updated process flow for contacting an EAP Clinician.
Added Medicaid Maternity Management as an applicable program.
Update in terminology from Assessment Center to Questionnaire Center.
Added STARS Outbound Call Care Coordination as an applicable program and STARS Associates as an applicable functional area.
Updated section detailing getting risk reports when EMS/CPS is activated without a member's consent or knowledge, or when a Nurse Coach did not activate EMS and it's a true medical emergency.
Updated the Risk Report process with the addition of the Permissible Disclosure Form and when to use each form.
If the member is considered to be at risk for suicide the NC will notify their lead/manager either during the call or immediately afterwards depending on the situation. Added the steps to access the Triage Assessment on the HA platform.
Added Case Management Pilot as an applicable program. Added handling suspected emergencies during telephonic contact
Updated steps to access the Suicide Triage Assessment to match the steps: Crisis Calls Requiring Emergency Intervention
Added WellBeing Inspired as an applicable program. Updated Case Management Pilot to Commercial Case Management.