Emergency Intervention

Crisis Calls Requiring Emergency Intervention Depression - Suicide Callback Frequency


Client Specific

June, 2010 - June, 2013

Updated Client Specific Personal Health Team Clients, HA activities within these protocols extend to respiratory therapist.

Integrated Health Model Clients

June, 2010 - June, 2013

Updated Client Specific for Integrated Health Model Clients: NC activities within these protocols extend to respiratory therapists. Added Productivity as an applicable program.

Employee Assistant Program

July, 2010 - June, 2013

Updated process flow for contacting an EAP Clinician.

Medicaid Maternity Management

November, 2010 - June, 2013

Added Medicaid Maternity Management as an applicable program.

Terminology Update

April, 2011 - June, 2013

Update in terminology from Assessment Center to Questionnaire Center.


April, 2011 - June, 2013

Added STARS Outbound Call Care Coordination as an applicable program and STARS Associates as an applicable functional area.

Emergency Medical Services

June, 2011 - June, 2013

Updated section detailing getting risk reports when EMS/CPS is activated without a member's consent or knowledge, or when a Nurse Coach did not activate EMS and it's a true medical emergency.

Risk Report Process

January, 2012 - June, 2013

Updated the Risk Report process with the addition of the Permissible Disclosure Form and when to use each form.

Triage Assessment

January, 2012 - June, 2013

If the member is considered to be at risk for suicide the NC will notify their lead/manager either during the call or immediately afterwards depending on the situation. Added the steps to access the Triage Assessment on the HA platform.

Handling Suspected Emergencies

February, 2012 - June, 2013

Added Case Management Pilot as an applicable program. Added handling suspected emergencies during telephonic contact

Suicide Triage Assessment

April, 2012 - June, 2013

Updated steps to access the Suicide Triage Assessment to match the steps: Crisis Calls Requiring Emergency Intervention

WellBeing Inspired

December, 2012 - June, 2013

Added WellBeing Inspired as an applicable program. Updated Case Management Pilot to Commercial Case Management.