1.) Depends on Kyle's willingness to receive products at Indosole headquarters
2.) UPS? FedEx?
Put reminder on box/product/shoe
--> Customer contacts Indosole saying they want to send shoe back
--> Kyle emails (prepaid?) shipping label with tracking info/code
--> Customer sends shoe to Indosole/recycling facility
--> Indosole/facility documents receipt of shoe
--> Indosole emails discount/coupon/donation