Call Paths received. Builds underway in UCCE. Available for testing on 9/3/2019
Agent & Supervisor training materials in final stages. Working with Presidio on direct agent & supervisor training.
Sign PO for Cisco try and buy
Cisco has offered WellCare a try and buy plan to use this equipment for 90 days risk free.
Phase 1 training for 400 existing agents and 100 supervisors. These are existing users migrating to Finesse.
UC-UCCE expansion upgrade completed - LIVE
Equipment list is being reviewed by Distributed Systems to approve this timeline.
With Cisco offering a 90 day try and buy for the equipment needed for this expansion our cost is $0 through this test.
Syara peak load test to validate capacity.
October 14 -Last day to make November 25 live date
4,000 agents (160 agents per day over 5 weeks). Will be supported by Presidio trainers.
Cost $1,821,735 for 4,500 Licenses/Maintenance and $37,575 Professional Servics
4,500 Cisco UCCE Licenses $ 2,106,540
Hardware cost $926,720
Syara Peak Load test
Total Project Cost $4,955,995 if contingency plan is activated.