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Use Cases
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Resources
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Pricing
July 1996
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Passport Agency decides to introduce the digital passport to minimise the risk of the existence of fraudulent passports, replace its existing computer system and improve its efficiency and effectiveness. This would be done through a private finance or outsourcing contract that should bring efficiency savings.
April 1997
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June 1997
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Passport Agency awards 10-year PFI contract, valued at £120 million, for printing and despatching digital passports to The Stationery Office (now Security Printing & Systems Limited).
July 1997
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Passport Agency awards 10-year PFI contract, valued at £120 million, to Siemens Business Services for the collection, storage and transmission of passport application data.
April 1998
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Announcement made that from October 1998 children not already on a passport would require their own passports to travel abroad. Details of requirement included on new application forms distributed from this time.
5 October 1998
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New IT system and outsourced procedures introduced to the Passport Agencys Liverpool Office. One hundred staff transferred to Siemens. Introduction of requirement for children to hold a separate passport if not already included on a passport.
9 November 1998
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Passport Agency Management Board decides to roll-out new system and procedures to the Newport Office.
16 November 1998
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New system and procedures introduced to Newport Office. 96 staff transferred to Siemens.
18 November 1998
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Passport Agency Management Board decides to postpone introduction of new system to remaining four offices.
22 February 1999
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Passport Agency Management Board decide to concentrate on prioritising applications by travel dates. Other measures agreed to boost output including additional payment to staff to increase overtime working (subsequently extended and increased).
March 1999
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Home Office expresses serious concern at developing situation. Business recovery plan agreed.
May 1999
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Free two-year extensions to recently expired passports offered to public queuing at Passport Offices. Virtual shutdown of telephone enquiry service at Liverpool.
Transfer of work from Liverpool and Newport to other offices ceases.
June 1999
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Range of emergency measures introduced, including additional 100 staff, free passport extensions at Post Offices, special telephone helpline established.