2 Year Timeline (2014-2016)

Current technology analysis. The project manager will make sure that there are not better technologies available that will work better.

Do a technology survey with all the stakeholders and teaching assistants and graduate assistants. This is to ensure that the technology is still being utilized properly and if there are any gaps being created with the implemented technology. The questions on the survey will be split up between the specific focus areas. 1) will be for front office operations, including the gizmo mapped folder, the online scheduler and travel claim site. 2) graduate advising, the questions will focus on changes to the graduate website, and the online appointment scheduler. 3) Bb training, the questions will focus on the training implemented.

A breakdown of the survey questions are below:
- for the gizmo mapped folder-survey sent to Dot, Sara, Whitney and Elizabeth. The questions include:
1) In any given month in average how many times have you had problems storing, retrieving and sharing files?
2) Has the gizmo drive helped with promoting front office operations efficiency?
3) Overall how well is the new gizmo drive working for the front office?
4) Briefly express any problems and successes if any you noticed after the implementation of the gizmo folder?

• A breakdown of the questions for the online scheduler and travel site are below. The first set of questions will be for the online scheduler and be sent to 60 graduate students (30 Teaching Assistants and 30 non-teaching assistants, just graduate stundents) and all of the professors within the department. The questions will be: 1) How many times in the past few months have you used the online scheduler to make an appointment with Sara? 2) Have you experienced any problems with the online-scheduler? 3) If you have any experienced any problems please briefly explain the problems?

The next set of questions will pertain to the travel site and be sent to 60 graduate students (30 TA'a and 30 non-TA's). These questions are:
1) How often have you viewed the website for travel claim info in the past few months?
2) Was there any information you were seeking that was missing? If so please explain what it was?
3) Was the site organized and easy to read?
4) List any suggestions that will help improve the site?

• Next is the area applying to graduate advising: this survey will be sent out to 60 graduate students as well. The questions in the survey will include: 1) How would you rate the new structure of the graduate website? 2) How many times have you viewed the site for advising information? 3) Were you able to find all the information you were seeking? if not please explain what it was? 4) From a scale of 1-5, 5 being excellent, how would you rate the quality of the website? 5) How many times have you made an appointment to see Pat using the online schedule in the past few months? 6) Has the online scheduler made it easier to make an appointment with Pat? 7) Have you had any problems with the online scheduler? and if so please list the problems?

The last area is Bb training, the survey will be sent to 30 Teaching Assistants and all the professors/Instructors within the department. The questions will include:

1) Did the new training materials help to set up your course in Bb?
2) How well was the information presented, was it clear and easy to understand?
3) Did the training materials help break everything down, in a easy and understandable manner?
4) How would you rate the quality and effectiveness of the training video from a scale from 1-5, 5 being excellent.
5) Please express any problems you experienced with the training?
6) Please express any successes you experienced with the training?
7) Please express any suggestions you have for the Bb training?
8) Assuming that you are now able to achieve the basic functions in Bb, how willing are you learn the more advanced features with Bb?

Schedule interviews with Sara, Pat and Leigh to go over any needed changes. We will discuss any issues they posted on the Sharepoint blog.

Some questions that will be asked in the interviews include:
1) Has the website cut down on graduate students asking you for help?
2) If you are still receiving questions what are they, and is it something that can be added to the website?

This meeting will cover any problems that she is aware of about the implemented technology. Since she is in constant contact i can get some good feedback from her.

Send out a survey to faculty members, survey will be sent to a total of 30 teaching Assistants, and all the professors/instructors (35 in total) about there experiences with Bb. This will help to verify consistency in their previous surveys. The questions will be the same as the ones in the Bb portion of the Implemented technology survey.

Send out another survey to graduate students (60 surveys will be sent out, 30-teaching Assistants and 30 non-assistanship graduate students) to verify the effectiveness of online scheduler and website. The purpose is to get there feedback on all the information that is available on the site and to verify any glitches that may have been encountered and there posts on the blog. The questions will be similar to the ones asked in the Graduate Advising portion of the implemented technology survey.

Verify how many faculty members are actually using Bb, the project manager will get activity data and content data and compare it to the previous years data analysis.

Interview all the front office staff before the new semester to verify that the mapped folder is working for them, and to receive any additional feedback about any current problems or successes. In the interview will be asked questions like:
1) How effective is the gizmo folder?
2) Has it made front office operations more efficient?
3) Have you experienced any problems with the new technology? If so what were the problems?

Will compare to previous years. The question will be similar to those in the implemented technology survey.

Observe activity for online scheduler. Compare to previous years. This activity will be in the form of activity reports that will show who scheduled an appointment...the results will be compared to the actual number of graduate students who met with Pat. This will verify if they are using the new method or still making appointments using the old methods.