2016 March EITS + OFF BOX + FrameOutage

Times are in CST With respect to DST @ 2:00 am on 3/13

EITS Maintenance Prep Activities

Baseline Health Check @ 19:00 - 22:00

03/12/2016 19:00 - 03/12/2016 22:00

Baseline Health Check

Task Assigned to ICC West
(CORE TASK)

Batch Process - Disable Robot Job Submission @ 21:00

03/12/2016 21:00 - 03/12/2016 22:00

Batch Process - Disable Robot Job Submission @ 21:00

Task assigned to Amy Wellenstein

Route IVR calls from M3K to SHEA PBX @ 22:00

03/12/2016 22:00 - 03/12/2016 23:00

Route IVR calls from M3K to SHEA PBX @ 24:00

Task assigned to Davind Arbuthnot/ Varun Arora for IVR
CDS: Alejandra Rodriguez 220-669-5365

Stop Mail Order Timers prdmps1a/b/c/d @ 22:00 - 22:15

03/12/2016 22:00 - 03/12/2016 22:15

Stop Mail Order Timers prdmps1a/b/c/d @ 22:00 - 22:15

Tasked to Mail Order Production support -
Poulomi Ray
(CORE TASK)

Verify Active Alerts @ 22:00 – 22:10

03/12/2016 22:00 - 03/12/2016 22:10

Verify Active Alerts @22:00 – 22:10

Task Assigned to ICC West
(CORE TASK)

Stop MPS JVM's Nodeagent and DMGR on prdmps1a/b/c/d @ 22:45 - 22:55

03/12/2016 22:45 - 03/12/2016 22:55

Stop MPS JVM's Nodeagent and DMGR on prdmps1a/b/c/d @ 22:45 - 22:55

Tasked to Application Architecture
Noah Stern, Vinod Saravana

(CORE TASK)

Stop OMS JVM's Nodeagent and DMGR dalmor1/2/3/4 @ 22:45 - 22:55

03/12/2016 22:45 - 03/12/2016 22:55

Stop OMS JVM's Nodeagent and DMGR dalmor1/2/3/4 @ 22:45 - 22:55

Tasked to Application Architecture
Noah Stern, George Meng, Vinod Saravana, Bill Peng

(CORE TASK)

Execute PDE Scripts 22:50- 23:15

03/12/2016 22:50 - 03/12/2016 23:15

Execute PDE Scripts 22:50 - 23:15

Task to ITD Prod Management Team
Janette Sarbo

Stop DMP Listeners on prdaws2a-d @ 22:50 - 22:55

03/12/2016 22:50 - 03/12/2016 22:55

Stop DMP Listeners on prdaws2a/b/c/d @ 22:50 - 22:55

Tasked to Web Infrastructure
John Repic

(CORE TASK)

Stop CMP Listeners on prdpsf2a/b/c/d @ 22:50 - 22:55

03/12/2016 22:50 - 03/12/2016 22:55

Stop CMP Listeners on prdpsf2a/b/c/d @ 22:50 - 22:55

Tasked to Application Architecture
Vinod Saravana & Noah Stern

(CORE TASK)

EITS Maintenance Shutdown

2016 March EITS Maintenance Begins

03/12/2016 22:55

Post CCA Maintenance Pages on prdpcp1a-1d @ 22:55 - 23:00

03/12/2016 22:55 - 03/12/2016 23:00

Post CCA Maintenance Pages on prdpcp1a-1d @ 22:55 - 23:00

Tasked to ICC West
(CORE TASK)

Post Portal Internal & External Maintenance Pages prdehs1a-d prdihs1a-d @ 22:55 - 23:00

03/12/2016 22:55 - 03/12/2016 23:00

Post Portal Internal and External Maintenance Pages prdehs1a/b/c/d prdihs1a/b/c/d @22:55 - 23:00

Tasked to ICC West

(CORE TASK)

Post Specialty Portal Maintenance Pages @ 22:55 - 23:00

03/12/2016 22:55 - 03/12/2016 23:00

Post Specialty Portal Maintenance Pages @22:55 - 23:00

Tasked to ICC West

(CORE TASK)

SPIL, RxAmerica, RxFinance (Pipeline) Apps WILL be stopped with Front End Applications @ 23:00

03/12/2016 22:58

SPIL, RxAmerica, RxFinance (Pipeline) Apps WILL be stopped with Front End Applications @ 23:00

Stop Mail Order JVM's on prdmor2a/b/c/d @ 23:00 - 23:15

03/12/2016 22:58 - 03/12/2016 23:15

Stop Mail Order JVM's on prdmor2a/b/c/d @ 23:00 - 23:15

Tasked to Application Architecture
Vinod Saravana & Noah Stern
(CORE TASK)

Stop JVM's on IVR Servers prdivr2a/b/c/d @ 23:00 - 23:15

03/12/2016 22:58 - 03/12/2016 23:15

Stop JVM’s on IVR Servers prdivr2a/b/c/d @ 23:00

Tasked to Web Infrastructure
John Repic

Stop Application Rebates on prdpsf1a/1b & prdpsf2a - h @ 23:00 - 23:15

03/12/2016 22:58 - 03/12/2016 23:15

Stop Application Rebates on prdpsf1a/1b & prdpsf2a - h @ 23:00 - 23:15
Task Assigned to Application Architecture
Noah Stern & Vinod Saravan
(CORE TASK)

Stop Application: ECS JVM's on prdecs2a/b/c/d @ 23:00 - 23:15

03/12/2016 22:58 - 03/12/2016 23:15

Stop Application: ECS JVM's on prdecs1a/b/c/d @ 23:00 - 23:15

Tasked to Application Architecture
Vinod Saravana & Noah Stern
(CORE TASK)

Stop Applications Peoplesafe JVM's on prdpsf1a/1b & prdpsf2a-h @ 23:00 - 23:15

03/12/2016 22:58 - 03/12/2016 23:15

Stop Applications: Peoplesafe JVM's on prdpsf1a/1b & prdpsf2a-h @ 23:00 - 23:15

Tasked to Application Architecture
Vinod Saravana & Noah Stern
(CORE TASK)

Stop Requested Applications on Alarm Point @ 23:00 - 23:15

03/12/2016 22:58 - 03/12/2016 23:15

Stop Requested Applications on Alarm Point @ 23:00 - 22:15

Tasked to Enterprise Monitoring Solutions
Virginia Lee
(CORE TASK)

Stop JVM's on XWS Servers on prdxws1a-d & prdxws2a-d @ 23:00 - 23:15

03/12/2016 22:58 - 03/12/2016 23:15

Stop JVM's on XWS Servers on prdxws1a/b/c/d and prdxws2a/b/c/d 23:00 - 22:15

Tasked to Web Infrastructure
Sriman Yarasingu & John Repic
(CORE TASK)

Stop Speciality Portal on prdepp1a-d @ 22:58 - 23:15

03/12/2016 22:58 - 03/12/2016 23:15

Stop Specialty Portal JVM's on prdepp1a-d @ 23:00 - 23:15

Dependent on Maintenance Pages being posted

Tasked to Application Architecture Portal
George Meng
(CORE TASK)

Stop JVM's Portal & NotifyServlet on prdptl2a/b/c/d @ 22:58 - 23:15

03/12/2016 22:58 - 03/12/2016 23:15

Stop JVM's Portal & NotifyServlet on prdptl2a/b/c/d @ 22:58 - 23:15

Dependent on Maintenance Pages being posted

Tasked to Application Architecture Portal
George Meng
(CORE TASK)

Stop Application CCA on prdpcp1a - 1d @ 22:58 - 23:15

03/12/2016 22:58 - 03/12/2016 23:15

Stop Application CCA on prdpcp1a - 1d @ 23:00 - 22:15

Task assigned to Application Architecture Portal
George Meng
(CORE TASK)

Stop JVM's on AWS Servers prdaws1a-d & prdaws2a-d @ 23:00 - 23:15

03/12/2016 22:58 - 03/12/2016 23:15

Stop JVM's on AWS Servers prdaws1a/b/c/d and prdaws2a/b/c/d @ 23:00 - 22:15

Tasked to Web Infrastructure
Bhyaga Adusumalli & John Repic
(CORE TASK)

Stop QL & DCU3 @ 23:00 - 23:30

03/12/2016 23:00 - 03/12/2016 23:30

Stop QL & DCU3 @ 23:00 - 23:30

Tasked to AZ Data Center

(CORE TASK)

Dependent on Mainframe packages being installed

Stop Application RxClaim @ 23:00 - 23:20

03/12/2016 23:00 - 03/12/2016 23:20

Stop Application RxClaim @ 23:00 - 23:20

Assigned to ISeries
Mitch Super

EITS Maintenance Window

Implement Mainframe Packages @ 22:00 - 22:30

03/12/2016 22:00 - 03/12/2016 22:30

Implement Out-of-Window-Mainframe Packages 22:00 - 22:30

Tasked to ITD PROD Management Services Team
Janette Sarbo

Telecom ESL Datapower Firmware upgrade @ 22:30 - 03:30

03/12/2016 22:30 - 03/13/2016 3:30

Telecom ESL Datapower Firmware upgrade @ 22:30 - 03:30

Impacted Servers:
paz1eslapp1p.caremarkrx.net, paz1eslapp2p.caremarkrx.net, rri2eslapp1p, rri2eslapp2p

Tasked to: Nehay Padney, Suraj Dighe, and James Brennan

MSYS Upgrade DB2 to version 11 on DCU3 @ 23:00 - 03:00

03/12/2016 23:00 - 03/13/2016 3:00

MSYS Upgrade DB2 to version 11 on DCU3 @ 23:00 - 03:00

DB Impacted: DB2, DSNJ

Task assigned to Larry Williams & DB2 Team

Unix Solaris Appliy Reboot FileNet server to bring in new SAN storage @ 23:15 - 03:30

03/12/2016 23:15 - 03/13/2016 3:30

Unix Solaris Appliy Reboot FileNet server to bring in new SAN storage @ 23:15 - 03:30

Servers Impacted:
FILENET

Tasked to Unix Solaris
Kory Wheatley

Implement Midrange Changes @ 23:15 - 23:45

03/12/2016 23:15 - 03/12/2016 23:45

Implement Midrange Changes 23:15 - 23:45

Dependency: Front End Applications have been stopped & PDE Scripts are complete
Noah Stern, John Repic, George Meng, Bill Peng, Vinod Saravana

Off-Box Project Installation @ 23:20 - 4:00

03/12/2016 23:20 - 03/13/2016 4:00

Off-Box Project Installation @ 23:20 - 4:00

Tasked to Mitch Super, Laura Sandifer, & Off Box Project Team

QL IPL @ 3:00 - 3:45

03/13/2016 3:00 - 03/13/2016 3:45

QL IPL @ 3:00 - 3:45

Dependent on DB2 Upgrade completion
IPL assigned to MQ support and Data Center
Christina Maldonado is the P.O.C.

EITS Maintenance Start-Up

Recycle ECS4, ECS5, and ESL PBM Brokers @ 03:00 - 04:00

03/13/2016 3:00 - 03/13/2016 4:00

Recycle ECS4, ECS5, and ESL PBM Brokers

ECS-4 : BAP20/21/22/23
ECS-5 : BAP25/26/27/28
ESL PBM Broker : ESLPBAP116 , ESLPBAP117, ESLPBAP118, ESLPBAP119

Tasked to MQSupport
(CORE TASK)

Ripple ESL Enterprise Brokers @ 03:00 - 04:00

03/13/2016 3:00 - 03/13/2016 4:00

Ripple ESL Enterprise Brokers

ESL Enterprise Broker : BAP61,BAP62

Tasked to MQSupport
(CORE TASK)

Start QL & DCU3 @ 03:45 - 04:00

03/13/2016 3:45 - 03/13/2016 4:00

Start QL & DCU3

Tasked to Mainframe Support
AZ Data Center

Verify Filenet backups are complete @ 03:45 - 4:00

03/13/2016 3:45 - 03/13/2016 4:00

Verify Filenet backups are complete

Tasked to Application Architecture
Noah Stern & Anoop Aribandi
(CORE TASK)

Start Application: ECS SWITCH on prdecs2a/b/c/d @ 04:00 - 04:15

03/13/2016 4:00 - 03/13/2016 4:15

Start Application: ECS Switch on prdecs2a/b/c/d

Tasked to Application Architecture
Noah Stern & Vinod Saravana & George Meng
(CORE TASK)

Dependent on CTG Check complete

Start application RxClaim @ 4:00 - 4:30

03/13/2016 4:00 - 03/13/2016 4:30

Start application RxClaim @ 4:00 - 4:30

Tasked to iSeries
Mitch Super

Start Application: ECS on prdecs2a/b/c/d @ 04:00 - 04:15

03/13/2016 4:00 - 03/13/2016 4:15

Start Application: ECS on prdecs2a/b/c/d

Tasked to Application Architecture
Noah Stern & Vinod Saravana & George Meng
(CORE TASK)

Dependent on CTG Check complete

Production TEST & Training CTG Check @ 04:00 - 04:30

03/13/2016 4:00 - 03/13/2016 4:30

Production TEST & Training CTG Check

Tasked to ICC West
(CORE TASK)

Production CTG Check @ 04:15 - 04:30

03/13/2016 4:15 - 03/13/2016 4:30

Production CTG Check
Assigned to ICC West

(CORE TASK)

Preliminary Application Shakeout of ECS @ 04:15 - 04:30

03/13/2016 4:15 - 03/13/2016 4:30

Preliminary Application Shakeout of ECS

Tasked to Application ECS & Josephine Hamilton

IVR Route calls from Shea to M3K PBX @ 4:30 - 5:00

03/13/2016 4:30 - 03/13/2016 5:00

IVR Route calls from Shea to M3K PBX @ 4:30 - 5:00

Tasked to David Arbuthnot
CORE TASK

Start JVM's on IVR Servers prdivr2a/b/c/d @ 04:30- 5:00

03/13/2016 4:30 - 03/13/2016 5:00

Start JVM's on IVR Servers prdivr2a/b/c/d

Dependency: Application ECS is up and validated

Tasked Web Infrastructure
John Repic
(CORE TASK)

Start Applications: Mail Order JVM's prdmor2a/b/c/d @ 4:30 - 5:00

03/13/2016 4:30 - 03/13/2016 5:00

Start Applications: Mail Order JVM's prdmor2a/b/c/d

Dependency: ECS up and verified

Tasked to Application Architecture
Vinod Saravana & Noah Stern
(CORE TASK)

Start Application: Peoplesafe JVM's on prdpsf1a-h prdpsf2a - h @ 4:30 - 5:00

03/13/2016 4:30 - 03/13/2016 5:00

Start Applications: Peoplesafe JVM's on prdpsf1a-h prdpsf2a - h

Tasked to Application Architecture
Vinod Saravana & Noah Stern
(CORE TASK)

Start JVM's Portal & NotifyServlet on prdptl2a/b/c/d @ 4:30 - 5:00

03/13/2016 4:30 - 03/13/2016 5:00

Start JVM's Portal & NotifyServlet on prdptl2a/b/c/d

Assigned to Application Architecture Portal
George Meng
(CORE TASK)

Start Speciality Portal on prdepp1a-d @ 4:30 - 5:00

03/13/2016 4:30 - 03/13/2016 5:00

Start Speciality Portal on prdepp1a-d
Tasked to Application Architecture Portal
George Meng
(CORE TASK)

Start all JVM's in XWS on prdxws1a/b/c/d, prdxws2a/b/c/d @ 4:30 - 5:00

03/13/2016 4:30 - 03/13/2016 5:00

Start all JVM's in XWS on prdxws1a/b/c/d, prdxws2a/b/c/d

Tasked to Web Infrastructure
John Repic

Start all JVM's in AWS prdaws1&2a-d @ 4:30 - 5:00

03/13/2016 4:30 - 03/13/2016 5:00

Start all JVM's in AWS/XWS prdaws1a/b/c/d, prdaws2a/b/c/d

Tasked to Web Infrastructure
John Repic
(CORE TASK)

Start MPS JVM's Nodeagent and DMGR on prdmps1a-d @ 4:30 - 5:00

03/13/2016 4:30 - 03/13/2016 5:00

Start MPS JVM's Nodeagent and DMGR on prdmps1a/b/c/d

Tasked to Application Architecture
Noah Stern & Vinod Saravana & George Meng
(CORE TASK)

Start OMS JVM's Nodeagent and DMGR on dalmor1-4 @ 4:30 - 5:00

03/13/2016 4:30 - 03/13/2016 5:00

Start OMS JVM's Nodeagent and DMGR on & dalmor1/2/3/4

Tasked to Application Architecture
Noah Stern & Vinod Saravana & George Meng
(CORE TASK)

Start Mail Order CICS V-Region @ 4:30 - 5:00

03/13/2016 4:30 - 03/13/2016 5:00

Start Mail Order CICS V-Region

Tasked to AZ Data Center

Start Application Rebates on prdpsf1a/b prdpsf2a - h @ 04:30 - 05:00

03/13/2016 4:30 - 03/13/2016 5:00

Start Application Rebates on prdpsf1a/b prdpsf2a - h

Tasked to Application Architecture
John Repic & Sriman Yarasingu

Start Application CCA on prdpcp1a - 1d @ 4:30 - 5:00

03/13/2016 4:30 - 03/13/2016 5:00

Start Application CCA on prdpcp1a - 1d

Task assigned to Application Architecture Portal
George Meng

Remove Specialty Portal Internal Maintenance Page @ 5:00 - 5:05

03/13/2016 5:00 - 03/13/2016 5:05

Remove Portal Internal Maintenance Page

Dependency on Application Specialty Portal restarted

Tasked to ICC West

(CORE TASK)

Verify Active Alerts @ 5:00 - 5:05

03/13/2016 5:00 - 03/13/2016 5:05

Verify Active Alerts
@ 5:00

Tasked to ICC WEST

Remove Portal Internal Maintenance Page @ 5:00 - 5:05

03/13/2016 5:00 - 03/13/2016 5:05

Remove Portal Internal Maintenance Page

Dependency on Application Portal restarted

Tasked to ICC West

(CORE TASK)

Remove CCA Internal Maintenance Page @ 5:00 - 5:05

03/13/2016 5:00 - 03/13/2016 5:05

Remove CCA Internal Maintenance Page

Task Assigned to ICC West
(CORE TASK)

Start Applications on Alarm Point @ 05:00 - 05:15

03/13/2016 5:00:01 - 03/13/2016 5:15

Start Applications on Alarm Point

Tasked to Enterprise Monitoring Solutions
Virginia Lee
(CORE TASK)

Start Mail Order Timers prdmps1a/b/c/d @ 5:00 - 5:15

03/13/2016 5:00:02 - 03/13/2016 5:15

Start Mail Order Timers prdmps1a/b/c/d
Task assigned to Mail Order Personnel
Poulomi Ray

EITS OQ and Turnover

Application OQ and Validation @ 3:30 - 6:00

03/13/2016 3:30 - 03/13/2016 6:00

Application OQ and Validation @ 03:30 - 06:00

Tasked to Josephine Hamilton/TIER 1 Support, Application Support, TIER2 Support

Start CMP Listeners on prdpsf2a-d @ 05:15 - 05:30

03/13/2016 5:15 - 03/13/2016 5:30

Start CMP Listeners on prdpsf2a-d

Tasked to Application Architecture
Ramesh Rajagopal & Noah Stern & Anoop Aribandi
(CORE TASK)

Start DMP Listeners on prdaws2a-d @ 05:30 - 05:45

03/13/2016 5:30 - 03/13/2016 5:45

Start DMP listeners on prdaws2a-d @ 05:30 - 05:45

Tasked to Internet Support
John Repic
(CORE TASK)

Remove Portal External Maintenance Pages @ 05:30 - 05:35

03/13/2016 5:30 - 03/13/2016 5:35

Remove Portal External Maintenance Pages

Tasked to ICC West

(CORE TASK)

Remove CCA External Maintenance Pages on prdpcp1a-1d @ 5:30 - 5:35

03/13/2016 5:30 - 03/13/2016 5:35

Remove CCA External Maintenance Pages on prdpcp1a-1d

Task assigned to ICC West

Baseline Health Check @ 5:45

03/13/2016 5:45 - 03/13/2016 6:00

Baseline Health Check

Task Assigned to ICC West
(CORE TASK)

Verify Active Alerts @ 5:45 - 5:50

03/13/2016 5:45 - 03/13/2016 5:50

Verify Active Alerts

Tasked to ICC WEST

2016 March EITS Maintenance Completes

03/13/2016 6:00

2016 March EITS Maintenance Completes