Customer Technologies Support Division (CTSD) functions as the lead steward for the data center
Integrate with Service Catalogue, Change Management and Asset Management. Also enhance workflow around completing a service request.
Operating system upgrade for desktop/laptop; ; integrate with Security Roadmap
Exchange online integration in progress; Skype for Business in progress; Pro Plus (Cloud 365 office integration) analysis started.
IE 11 Ð Pilot is being rolled out; Edge (browser app) will be taken up afer windows10 rollout
Define information architecture governance to ensure consistent application across all ECM domains.
Plan and implement migration of content from the Insider to new intranet.
Project to redesign and reengineer CalPERS' external web presence. This effort is tied to the CSS Service Delivery Transformation Roadmap.
ITSB employees focused strategy to inspire, discuss, and share innovative ideas.
Upgrade to the latest version of SharePoint.
Define strategy for monitoring and measuring "search" to drive continuous improvement.
An enterprise employee focused strategy to inspire, discuss, and share innovative ideas.
Member Self-Service Guest Applications
Document guidelines for managing the intranet content lifecycle; define standards to ensure that content is useful and maintained for the life of the content; and provide a framework that enables decision-making.
Develop a cohesive usability strategy that can be applied consistently across the ECM Program.
Automate CalPERS business processes. Develop governance, processes, and support models to provide business automation.
An enterprise professional networking/mentoring program for employees to connect and share knowledge.
PeopleSoft Interface phase 2
(Host Analytics and Excel)
Establish collaborative site for project team developing enterprise policy repository. Build new content type for policies as well as approval model for publishing CalPERS policy.
Member Self-Service Guest Applications usability and content enhancements to optimize further for responsive design.
Establish governance to ensure CalPERS is in compliance with our website accessibility policies and all applicable laws and regulations. Determines roles and responsibilities in the enterprise.
Coordinated communication effort to present governance concepts to key stakeholders (Division leadership and content authors).
Badge Access Automation
ProLaw Upgrade v11 to v15
Adopt a centralized means to manage outbound (mass) email communications that integrates with myICalPERS.
Digitize CalPERS historic files and create a searchable database.
Coordinated effort to build out Illuminet skills and certification database to accommodate 3 new divisions by 6/2016, create a plan for enterprise roll out, and communicate program offering to CalPERS leadership and staff.
Treasury Management Solution
Develop a framework to manage/govern IT workload
Executive Business value dashboard (BVD)
Establish an IT Services Portfolio that identifies IT services in business terms and aligns resources to those services to provide transparency to IT funding allocations
Improve service portfolio to include service costs, options, and service levels.
Develop Service Asset & Configuration Management Strategy and implement Software Asset Management
Management of project portfolio, used to provide management with dashboards and reports