CalPERS has invested in various RSA Archer technologies over the course of two phases of the eGRC Project. The scope of the eGRC project is to provide more automated, integrated solutions to address governance, risk management and compliance (GRC) across the enterprise. This has resulted in the development and implementation of a handful of production systems that require ongoing support. Currently there has been minimal to zero knowledge transfer to CalPERS support staff to provide maintenance and operations coverage for these production systems. This request is to secure 12 - 18 months of funding to provide immediate maintenance and operation support via a contractor, an architectural and solution overview of the Archer solutions, and a Knowledge Transfer plan to provide CalPERS with ability to maintain the systems with state resources.
A Maintenance and Operations (M&O) services agreement with external vendor who specializes is Archer development and support.
Annual licensing and maintenance fees as necessary for all owned or in use software.
Development of technical system support documentation to include (but not be solely limited to) an architectural and solution overview, and technical specifications documenting what Archer modules CalPERS owns, has in use, and how these modules are in use.
Development of knowledge transfer plan to transition maintenance and operations activities from the aforementioned vendor to the appropriate CalPERS resources.
And, as needed, the possible PYs necessary to provide continued support for any of these Archer based systems that will continue to require M&O support.