1 FFJ 552 - V. Monziols


SG asks IG to pick up car by dealer (by email)

June 2, 2015

Car was @dealer (garage) for service. Mr Monziols (driver) was on vaccation. As a service we asked IG to collect the car there for reparation of the body damages.

SG reminds IG if they can pick up the car (by email)

June 3, 2015

Pick up of car by IG (to start repair)

June 8, 2015

IG informs SG that the damages could lead to total loss. SG is asked to wait for more information from the body shop.

June 11, 2015

Mail by Ward Allemann to John Renerken

IG sends documents to SG to ask information about the car for a 'comparative study'.

June 16, 2015

This information is asked from the owner of the car (which in this case is the leasecompany) and should have been sent to him.

IG informs SG about highest bid for wreck

July 3, 2015


Official confirmaiton of total loss by Innovation Group to SG in an email.

July 6, 2015

JR has doubts about the TL and asks again for a detailed overview (expertise)

July 6, 2015

Get's answer the same day that all information has been sent on 03/07. But in this information the expertise and detail = missing

JR asks day-value of the so called TL car by D'ieteren and receives prompt answer (within 1 hour)

July 6, 2015

In a lack of information JR was preparing being able to compare the still missing calculation detail of IG with 'reality'.

John Renerken asks about more details and on which basis the calculation has been made. Without reaction.

July 6, 2015

JR asks again for an detailed expertise.

July 14, 2015

IG answers to mail from July, 06 and informs that they handled the price on basis of the initial catalogueprice of the car to calculate the TL.

July 15, 2015

IG finally sends an detailed expertise but the offer for repair is missing. SG asks for it.

July 17, 2015

Reaction of IG - offer for repair used for TL calculation is sent to SG

July 22, 2015

Mail from Sara Borgers

Having all the information available SG is able to reconstruct the calculation and discovers that TL declaration is not correct.

July 23, 2015

Repair of the car are started again on request of SG

July 24, 2015

Phone call with IG - confirmation that car will be repaired within 1 week.

July 28, 2015

Reminder and question about news - SG to Sara Borgers

August 4, 2015

Reaction of IG to SG. Reparation will take until end of August.

August 4, 2015

SG asks for a valid date

August 5, 2015

Reminder (one of several) by mail to IG to indicate valid date for final reparation.

August 12, 2015

IG reacts and informs about even longer repair period: until september, 11

August 13, 2015

On request of SG, IG delivers replacement car to Mr Monziols (untilt then he drove a car which wasn't deliverd by IG - like stated in our agreement).

August 25, 2015

Car repaired????

September 14, 2015