Mission: We will develop and deliver quality distance learning programs that support the mission and goals of the College, meet the changing educational needs of diverse learners, and enhance the institution’s long-term financial positioning.
We will analyze reliable data to make marketing and program development decisions and engage in appropriate market research to fill in gaps in the data.
Investigate international and state-by-state requirement issues, since they will impact the areas from which we can recruit. This is an evolving and changing issue. Currently this rule has been struck down by a US Federal Judge - http://chronicle.com/article/Judge-Sides-With-For-Profit/128206/ (Jon Spitz and John Fronckowiak)
Hire staff member to do Internet marketing. Currently Jon is association with Travers-Collins and other outside help. Need to evaluate the need for additional resources here as we move forward. (Jackie Matheny and Jon Spitz)
Develop a well-planned schedule for rolling out new programs in order to most efficiently utilize resources, including the issues, feasibility, needs, and requirements to offer existing ALP programs in online and blended delivery formats. We currently have existing ALP programs into NYSED for approval. Need plan, including faculty, to integrate online offerings in alignment with on-ground. (Strategy Group)
Assemble and analyze student demand and occupational outlook data, through Institutional Research and outsourced as necessary, when considering new programs. Aligns with market research and is on-going. This should include not only new student demand - but the needs of existing students as well. (Doug, Judy, John, Jackie, Patrick McDonald, others?)
Request and review a proposal from New Ventures on conducting market research. Need to discuss the level or market research we need, and the data requirements to analyze to determine next new programs. Current thinking is that next new programs will come from on-ground ALP offerings and/or MHC complete certificate. (Doug, Judy, John, Jackie, Patrick McDonald, others?)
Seek an institutional commitment to reinvest a percentage of the MOE revenue back into the program. This will be an evolving issue as we determine the revenues from new online programs and the Take Five initiative. Make this part of the assessment process and IACT. Connect to objective 2.3 in college-wide strategic plan. (John Fronckowiak, Doug Howard, Judy Horowitz, Matt Carver)
Review New Ventures enrollment services to see if they are appropriate. From their last proposal not sure if there is much here, but will need to investigate further. (Jon Spitz and Jackie Matheny)
Develop a schedule for regular review of enrollment trends, career opportunities, and relevancy as they apply to current offerings. (Jon Spitz, Jackie Matheny, John Fronckowiak)
We will develop a model, based on data and research from comparable institutions, to ensure that adequate resources are available when needed to develop, implement, support, and recruit for new online programs.
Project required systems and personnel needed to review, maintain, and update online curriculum. With the addition of Ellen and outsourced help we have a start here. We really won't understand our complete needs until we are in the middle of brining online BBA-IS, HLA, HS, and MHC courses simultaneously. (Barb Kurasch and Barb Yendall)
Project required systems and personnel needed to advertise, recruit, and admit online students. We have currently hired Jon Spitz to lead up online admissions. Based on new online programs and demand for existing programs, we need to investigate the need for additional personnel. (Jon Spitz and Jackie Matheny)
Investigate Learning Management System (LMS) options. This includes integration with the Drexel Bb9 solution in the future, and continuing with Bb Managed Hosting. (John Fronckowiak, Mike Piatko, Bob Chyka)
Develop a plan to recruit, train, and evaluate online faculty, including the resources required. We currently have pieces of this in place, but must bring these together and continue to refine. (Barb Kurasch and John Fronckowiak)
Investigate and recommend Student Information System options. This includes the investigation and resolution to the problem with cross listed courses for ALP students. Requires a meeting where we will discuss how we need to utilize terms. (Phyllis Hart, Barb Kurasch, Jackie Matheny, Judy Horowitz, John Fronckowiak, Kathy Lazar)
Project required systems and personnel needed to advise and retain online students. The needs here are increasing with the addition of the Take Five courses and new online programs. We need to continue to gauge the demand here as we move forward in the Fall. (Judy Horowitz, Halin Tavano, Alexandra Santos, Phyllis Hart)
Resolution to Ob. 1 - the all units group agrees on a term based calendar for ALP. This will provide single consistent start dates for Fall and Spring Semesters. Students can begin at the start or in the second week of the semester - and receive aid.
Project required systems and personnel needed to review, maintain, and update online curriculum. This is an on-going evaluation that will need to be balanced against new curriculum development. (Barb Kurasch)
Prepare a plan for an increase in resources and faculty support as programs grow. Develop a formal plan which outlines the needs for additional resources. This should be part of 2013 and 2014 budgeting processes. (Judy Horowitz, Barb Kurasch, John Fronckowiak)
Use growth projections to estimate long-term hiring and technology needs. Once we have cycled through the entire BBA IS program and are deep into HIA, HLS, and MHC (plus adding on additional programs) we will be able to gauge our long-term needs. (Bob Chyka, Mike Piatko, John Fronckowiak)
Provide online tutorial assistance in coordination with Academic Skills Center and Title III grant. Discussion have begun with Buffalo Campus ASC, need to add additional hours for online students. Should begin availability in the Fall. (Jackie Martek, John Fronckowiak, Bob Chyka)
Develop a method of scheduling in order to optimize and provide courses students need. This needs to align with term-based ideas. (All Units)
Ob. 1 - Initial meeting to discussed term based calendar - which should fix multiple CRN problem. Initial agreement - taking the calendar to All Units for approval.
Develop a plan for disability services for online students. Had discussions with mary Ellen Mulvey about this. Discussed some proposed language: "All candidates must be able, with or without accommodation, to interpret information in fields on a computer monitor and be able to enter, edit and manipulate content to such fields."
Have some advantages here with the use of Blackboard 9 - http://www.blackboard.com/Platforms/Learn/Resources/Accessibility.aspx
Need to work with ASC here to test our courses with the accessibility software they have available in ASC.
Need to think about how other software used in programs (ie. HIA Virtual Lab) works with accessibility software.
Won't really know the impact of this until we have an actual student.
(John F, Barb Y, Barb K, Mike P, Ellen S) + New Disability Services Coordinator
Refine and grow student technical support, and determine the need to expand 24x7 support to other student services areas. Renewed contract with Presidium for 2011-2012 academic year. Need to evaluate student demands in upcoming year to determine if additional resources are required. (John F, Mike P, Arine D, Bob C)
Develop Frequently Asked Questions (FAQs) for each of the above objectives. Should be integrated into Ticketing System and Online Student Portal. (All Units - Fin Aid, Student Services, Student Accounts, Academic Services)
Develop an online academic advisement system (e.g. through Medaille One or Blackboard). We have begun to review online meeting portals (Adobe Connect, WebEx, etc). Also need continued development of CAPS to support this. (Student Services, Fin Aid, Student Accounts, Mike P, John F)
Ob. 4 - Initial training for ticketing system for student support, financial aid, student accounts, and academic services.
Develop a plan for online student retention. Need to review current online student retention in programs. (John F, Jon S, Barb K, Jackie M, Student Services, Steve M, Teresa R)
Develop a plan for online student graduation. Need to be ready for 5/2012 BBA IS grads. (John F, Mike P, Registrar)
Refine and grow Bursar, Career Services, Financial Aid, Tutoring, Library, and Registration for online students, including the development of a web portal to consolidate easy access to these services. Now that the web site conversion is complete - need to focus on building out online student portal. (Student Services, Fin Aid, Student Accounts, Academic Services, John F)
Develop a plan to connect and support online student alumni. Need to start with first BBA IS group. (John F, Summer, Dale)
Prepare a plan for an increase in student support resources as programs grow. Longer term. (All Units, MOE Strategy Group)
Develop an organizational structure for online teaching that functions within an evolving faculty governance system.
Review the Faculty Handbook evaluation process for online faculty, and recommend any necessary changes in accordance with revision process outlined in section 4.14.1 of the Faculty HandbookThis process has begun with the development of an updated Faculty Evaluation for full-time faculty that teach exclusively online. Would like to see eval criteria in place for Fall evaluations of at least HIA and HLS faculty. (john F, Doug H, Judy H, Barb K)
Review roles, responsibilities, and evaluation criteria (teaching, scholarship, and service) of an online faculty member, and recommend any necessary changes in accordance with revision process outlined in section 4.14.1 of the Faculty Handbook. (John F, Doug H, Judy H)
Review the load requirements for full-time online faculty, and recommend any necessary changes in accordance with revision process outlined in section 4.14.1 of the Faculty Handbook. We really won't have a good sense here until we have things moving forward on HIA, HLS, and MHC. (John F, Doug H, Judy H)
Determine the structures and methodologies required to provide online offerings across the entire spectrum of Medaille offerings.
Provide online offerings for traditional Medaille undergraduates that will increase four-year graduation rates, provide an additional revenue stream, and potentially attract other students, especially in intersession and summer formats. Have begun review of student needs on Buffalo campus during the summer, and review of what local colleges are doing. During the semester - fee based approach? http://chronicle.com/blogs/wiredcampus/students-will-pay-extra-for-online-courses-at-u-of-wisconsin-at-milwaukee/7485
Online Vet Tech program?
(MOE Strategy, Buffalo Curr. Committee)
Determine how the infrastructure created by MOE (Medaille Online Experience) Group will be expanded to all Schools, and the role MOE will serve. (MOE Strategy)
Work within the existing governance structure in each area offering online courses; provide access to the MOE standards for online courses. (MOE Strategy)
Create a flexible course delivery method that synchronizes online and on ground offerings. (MOE Strategy, Academic Services, Student Services)