Medaille College Strategic Plan for Online Learning

Mission: We will develop and deliver quality distance learning programs that support the mission and goals of the College, meet the changing educational needs of diverse learners, and enhance the institution’s long-term financial positioning.

Goal 2 - Market & Program Development Process

We will analyze reliable data to make marketing and program development decisions and engage in appropriate market research to fill in gaps in the data.

Ob. 5 State-By-State Recruitment Issues

04/01/2011 - 06/01/2014

Investigate international and state-by-state requirement issues, since they will impact the areas from which we can recruit. This is an evolving and changing issue. Currently this rule has been struck down by a US Federal Judge - (Jon Spitz and John Fronckowiak)

Ob. 3 Internet Marketing Staff

04/01/2011 - 3/31/2012

Hire staff member to do Internet marketing. Currently Jon is association with Travers-Collins and other outside help. Need to evaluate the need for additional resources here as we move forward. (Jackie Matheny and Jon Spitz)

Ob. 7 New Program Roll-Out Plan

09/01/2011 - 01/01/2012

Develop a well-planned schedule for rolling out new programs in order to most efficiently utilize resources, including the issues, feasibility, needs, and requirements to offer existing ALP programs in online and blended delivery formats. We currently have existing ALP programs into NYSED for approval. Need plan, including faculty, to integrate online offerings in alignment with on-ground. (Strategy Group)

Ob. 2 Analyze Student Demand Data

10/01/2011 - 06/30/2012

Assemble and analyze student demand and occupational outlook data, through Institutional Research and outsourced as necessary, when considering new programs. Aligns with market research and is on-going. This should include not only new student demand - but the needs of existing students as well. (Doug, Judy, John, Jackie, Patrick McDonald, others?)

Ob. 1 New Ventures Market Research

10/01/2011 - 02/29/2012

Request and review a proposal from New Ventures on conducting market research. Need to discuss the level or market research we need, and the data requirements to analyze to determine next new programs. Current thinking is that next new programs will come from on-ground ALP offerings and/or MHC complete certificate. (Doug, Judy, John, Jackie, Patrick McDonald, others?)

Ob. 6 MOE Reinvestment

10/15/2011 - 07/01/2013

Seek an institutional commitment to reinvest a percentage of the MOE revenue back into the program. This will be an evolving issue as we determine the revenues from new online programs and the Take Five initiative. Make this part of the assessment process and IACT. Connect to objective 2.3 in college-wide strategic plan. (John Fronckowiak, Doug Howard, Judy Horowitz, Matt Carver)

Ob. 4 New Ventures Enrollment Services

12/01/2011 - 06/30/2012

Review New Ventures enrollment services to see if they are appropriate. From their last proposal not sure if there is much here, but will need to investigate further. (Jon Spitz and Jackie Matheny)

Ob. 8 Review of Enrollment Trends

06/01/2012 - 6/1/2013

Develop a schedule for regular review of enrollment trends, career opportunities, and relevancy as they apply to current offerings. (Jon Spitz, Jackie Matheny, John Fronckowiak)

Goal 1 - Resources and Faculty

We will develop a model, based on data and research from comparable institutions, to ensure that adequate resources are available when needed to develop, implement, support, and recruit for new online programs.

Ob. 6 Personnel for Curriculum Dev

03/15/2011 - 06/30/2012

Project required systems and personnel needed to review, maintain, and update online curriculum. With the addition of Ellen and outsourced help we have a start here. We really won't understand our complete needs until we are in the middle of brining online BBA-IS, HLA, HS, and MHC courses simultaneously. (Barb Kurasch and Barb Yendall)

Ob. 3 Personnel for Online Admissions

04/01/2011 - 03/31/2012

Project required systems and personnel needed to advertise, recruit, and admit online students. We have currently hired Jon Spitz to lead up online admissions. Based on new online programs and demand for existing programs, we need to investigate the need for additional personnel. (Jon Spitz and Jackie Matheny)

Ob. 2 Learning Management System Options

07/01/2011 - 08/31/2012

Investigate Learning Management System (LMS) options. This includes integration with the Drexel Bb9 solution in the future, and continuing with Bb Managed Hosting. (John Fronckowiak, Mike Piatko, Bob Chyka)

Ob 4. Faculty Training and Recruitment

08/01/2011 - 06/30/2012

Develop a plan to recruit, train, and evaluate online faculty, including the resources required. We currently have pieces of this in place, but must bring these together and continue to refine. (Barb Kurasch and John Fronckowiak)

Ob. 1 Student Information System Options

08/01/2011 - 10/31/2011

Investigate and recommend Student Information System options. This includes the investigation and resolution to the problem with cross listed courses for ALP students. Requires a meeting where we will discuss how we need to utilize terms. (Phyllis Hart, Barb Kurasch, Jackie Matheny, Judy Horowitz, John Fronckowiak, Kathy Lazar)

Ob. 5 Personnel for Advisement & Fin. Aid

09/01/2011 - 06/30/2012

Project required systems and personnel needed to advise and retain online students. The needs here are increasing with the addition of the Take Five courses and new online programs. We need to continue to gauge the demand here as we move forward in the Fall. (Judy Horowitz, Halin Tavano, Alexandra Santos, Phyllis Hart)

Term Based Calendar - Ob. 1


Resolution to Ob. 1 - the all units group agrees on a term based calendar for ALP. This will provide single consistent start dates for Fall and Spring Semesters. Students can begin at the start or in the second week of the semester - and receive aid.

Ob 7. Personnel to Maintain Curriculum

02/01/2012 - 12/31/2013

Project required systems and personnel needed to review, maintain, and update online curriculum. This is an on-going evaluation that will need to be balanced against new curriculum development. (Barb Kurasch)

Ob. 9 Plan for Increased Resources and Faculty

01/01/2013 - 06/30/2014

Prepare a plan for an increase in resources and faculty support as programs grow. Develop a formal plan which outlines the needs for additional resources. This should be part of 2013 and 2014 budgeting processes. (Judy Horowitz, Barb Kurasch, John Fronckowiak)

Ob. 8 Project Long-Term Tech/Hiring Needs

01/01/2013 - 02/15/2014

Use growth projections to estimate long-term hiring and technology needs. Once we have cycled through the entire BBA IS program and are deep into HIA, HLS, and MHC (plus adding on additional programs) we will be able to gauge our long-term needs. (Bob Chyka, Mike Piatko, John Fronckowiak)

Goal 3 - Student Support

Ob 5. Online Tutoring

04/01/2011 - 11/1/2011

Provide online tutorial assistance in coordination with Academic Skills Center and Title III grant. Discussion have begun with Buffalo Campus ASC, need to add additional hours for online students. Should begin availability in the Fall. (Jackie Martek, John Fronckowiak, Bob Chyka)

Ob. 8 Course Scheduling

07/01/2011 - 12/1/2011

Develop a method of scheduling in order to optimize and provide courses students need. This needs to align with term-based ideas. (All Units)

Term Based Calendar - Ob. 1


Ob. 1 - Initial meeting to discussed term based calendar - which should fix multiple CRN problem. Initial agreement - taking the calendar to All Units for approval.

Ob. 6 Disability Services Plan

10/1/2011 - 2/28/2012

Develop a plan for disability services for online students. Had discussions with mary Ellen Mulvey about this. Discussed some proposed language: "All candidates must be able, with or without accommodation, to interpret information in fields on a computer monitor and be able to enter, edit and manipulate content to such fields."
Have some advantages here with the use of Blackboard 9 -
Need to work with ASC here to test our courses with the accessibility software they have available in ASC.
Need to think about how other software used in programs (ie. HIA Virtual Lab) works with accessibility software.
Won't really know the impact of this until we have an actual student.
(John F, Barb Y, Barb K, Mike P, Ellen S) + New Disability Services Coordinator

Ob. 3 Student Technical Support

10/1/2011 - 06/30/2012

Refine and grow student technical support, and determine the need to expand 24x7 support to other student services areas. Renewed contract with Presidium for 2011-2012 academic year. Need to evaluate student demands in upcoming year to determine if additional resources are required. (John F, Mike P, Arine D, Bob C)

Ob. 4 FAQs

10/01/2011 - 02/28/2012

Develop Frequently Asked Questions (FAQs) for each of the above objectives. Should be integrated into Ticketing System and Online Student Portal. (All Units - Fin Aid, Student Services, Student Accounts, Academic Services)

Ob. 1 Online Advisement

10/01/2011 - 2/28/2012

Develop an online academic advisement system (e.g. through Medaille One or Blackboard). We have begun to review online meeting portals (Adobe Connect, WebEx, etc). Also need continued development of CAPS to support this. (Student Services, Fin Aid, Student Accounts, Mike P, John F)

Ticket System Training - Ob. 4


Ob. 4 - Initial training for ticketing system for student support, financial aid, student accounts, and academic services.

Ob. 9 Online Student Rentention

11/01/2011 - 01/01/2013

Develop a plan for online student retention. Need to review current online student retention in programs. (John F, Jon S, Barb K, Jackie M, Student Services, Steve M, Teresa R)

Ob. 7 Online Graduation

11/01/2011 - 04/30/2012

Develop a plan for online student graduation. Need to be ready for 5/2012 BBA IS grads. (John F, Mike P, Registrar)

Ob. 2 Grow Student Support Services

1/01/2012 - 06/30/2012

Refine and grow Bursar, Career Services, Financial Aid, Tutoring, Library, and Registration for online students, including the development of a web portal to consolidate easy access to these services. Now that the web site conversion is complete - need to focus on building out online student portal. (Student Services, Fin Aid, Student Accounts, Academic Services, John F)

Ob. 10 Online Alumni

03/01/2012 - 6/1/2013

Develop a plan to connect and support online student alumni. Need to start with first BBA IS group. (John F, Summer, Dale)

Ob. 11 Increased Student Support

01/01/2013 - 1/1/2014

Prepare a plan for an increase in student support resources as programs grow. Longer term. (All Units, MOE Strategy Group)

Goal 4 - Faculty Governance & Online Programs

Develop an organizational structure for online teaching that functions within an evolving faculty governance system.

Ob. 2 Faculty Evaluation Criteria

06/01/2011 - 1/1/2012

Review the Faculty Handbook evaluation process for online faculty, and recommend any necessary changes in accordance with revision process outlined in section 4.14.1 of the Faculty HandbookThis process has begun with the development of an updated Faculty Evaluation for full-time faculty that teach exclusively online. Would like to see eval criteria in place for Fall evaluations of at least HIA and HLS faculty. (john F, Doug H, Judy H, Barb K)

Ob. 1 Faculty Roles & Responsibilities

06/15/2011 - 6/15/2013

Review roles, responsibilities, and evaluation criteria (teaching, scholarship, and service) of an online faculty member, and recommend any necessary changes in accordance with revision process outlined in section 4.14.1 of the Faculty Handbook. (John F, Doug H, Judy H)

Ob. 3 Faculty Load Requirements

02/01/2012 - 6/15/2013

Review the load requirements for full-time online faculty, and recommend any necessary changes in accordance with revision process outlined in section 4.14.1 of the Faculty Handbook. We really won't have a good sense here until we have things moving forward on HIA, HLS, and MHC. (John F, Doug H, Judy H)

Goal 5 - Online Offerings Across the College

Determine the structures and methodologies required to provide online offerings across the entire spectrum of Medaille offerings.

Ob. 3 Undergraduate Online Learning

06/30/2011 - 12/31/2013

Provide online offerings for traditional Medaille undergraduates that will increase four-year graduation rates, provide an additional revenue stream, and potentially attract other students, especially in intersession and summer formats. Have begun review of student needs on Buffalo campus during the summer, and review of what local colleges are doing. During the semester - fee based approach?
Online Vet Tech program?
(MOE Strategy, Buffalo Curr. Committee)

Ob. 2 Online Learning Across Medaille

06/30/2011 - 12/31/2013

Determine how the infrastructure created by MOE (Medaille Online Experience) Group will be expanded to all Schools, and the role MOE will serve. (MOE Strategy)

Ob. 1 Access to MOE Standards

07/31/2011 - 12/31/2013

Work within the existing governance structure in each area offering online courses; provide access to the MOE standards for online courses. (MOE Strategy)

Ob.4 Flexible Course Delivery

11/1/2011 - 8/1/2012

Create a flexible course delivery method that synchronizes online and on ground offerings. (MOE Strategy, Academic Services, Student Services)