oneACD Go-Live Plan

Site Launches

Sellbytel BCN

06/01/2013 - 08/28/2013

VoxPro

9/18/2013 - 10/31/2013

Telus - Montreal

9/27/2013 - 11/18/2013

TICA

9/27/2013 - 11/18/2013

Sutherland

10/25/2013 - 12/12/2013

SBT KL

01/01/2014 - 01/31/2014

Vendor Agents

45

08/27/2013 - 08/28/2013

160

10/30/2013 - 10/31/2013

80

11/17/2013 - 11/18/2013

200

11/17/2013 - 11/18/2013

80

12/11/2013 - 12/12/2013

25*

01/30/2014 - 01/31/2014

Vendor Agents Cumulative %

8%

08/28/2013 - 10/31/2013

37%

10/31/2013 - 11/18/2013

81%

11/18/2013 - 12/12/2013

96%

12/12/2013 - 01/30/2014

100%

01/30/2014 - 01/31/2014